True Casino Terms: What You Need to Know
Welcome to True Casino. These Terms and Conditions serve as a legal agreement between you, the player, and us, True Casino. They govern your use of our website, services, and all associated software and applications. By registering an account and accessing our offerings, you acknowledge that you have read, understood, and agreed to be bound by these terms.
General Rules at True Casino
Our services are provided strictly in accordance with these Terms and Conditions. Your continued engagement with our platform signifies your full acceptance of these provisions, which apply universally to all services we offer. We encourage all players to review these terms carefully, as they define your rights and obligations when interacting with True Casino. For more information about our platform, please visit our Home page.
Acceptance of Terms
By registering an account with True Casino and utilising any of our services, you explicitly confirm your agreement to adhere to all terms and conditions stated herein. These terms establish the contractual relationship between you and True Casino, ensuring a clear understanding of expectations and responsibilities for all parties involved.
Jurisdiction & Law
These terms and conditions are interpreted and governed by the laws of the jurisdiction where True Casino holds its license, which is Curaçao (GCB). Any disputes or claims arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located within that jurisdiction. We are committed to operating within this legal framework.
Account and registration
To ensure fair play and regulatory compliance, we permit only one account per individual, household, and IP address. All information provided during the registration process must be accurate, complete, and kept up-to-date. Failure to comply with these requirements may lead to account suspension or closure, and forfeiture of funds. It is your responsibility to maintain the confidentiality of your account details.
Eligibility Requirements
Players must be at least 18 years of age to register an account with True Casino, in line with legal gambling age requirements in the United Kingdom. We strictly enforce a one-account-per-person policy. Any attempts to create multiple accounts will result in the immediate closure of all associated accounts and potential forfeiture of any funds.
Account Verification Process
New accounts are subject to our Know Your Customer (KYC) verification procedures. This process is essential for confirming your identity and age, thereby ensuring compliance with regulatory requirements and enhancing the security of your account and funds. We reserve the right to request verification documents at any stage of your engagement with us.
Bonuses and wagering requirements
Each promotional offer extended by True Casino comes with its own specific wagering requirements and a defined validity period. These conditions are explicitly detailed within the description of every individual bonus, and we advise players to review them thoroughly before participation. Typically, bonus funds and free spins winnings are subject to wagering requirements ranging from x5 to x50. A maximum bet limit, generally £5 per spin, applies when an active bonus is in play. Certain game categories, such as jackpot slots, are usually excluded from bonus play or wagering contribution.
Deposits and withdrawals
We facilitate secure financial transactions through a variety of trusted payment methods, including Skrill, Neteller, MuchBetter, Bank Transfer, paysafecard, Bitcoin, and USDT. Processing times for deposits are often instant, while withdrawals vary depending on the chosen method. For example, e-wallet and cryptocurrency withdrawals are typically processed within 24 hours, whereas Bank Transfers may take 3-5 business days.
Minimum deposit amounts range from £10 (e.g., Skrill, Neteller, Bitcoin equivalent) to £20 (Bank Transfer), with maximum limits reaching up to £20,000 equivalent for cryptocurrency deposits. For withdrawals, minimums start from £20 (e.g., Skrill, Neteller, Bitcoin equivalent), and maximums can go up to £10,000 (Bank Transfer, Bitcoin equivalent). True Casino does not charge fees for these transactions, although network or bank charges may apply from your payment provider. Please note, paysafecard supports deposits only, requiring an alternative method for withdrawals.
Identity verification (KYC)
To comply with our regulatory obligations and ensure the security of your account, identity verification, commonly known as KYC, is mandatory before your first withdrawal, or when withdrawals exceed £2,000, or cumulative deposits exceed £2,000. We reserve the right to request these documents at any time. This process typically takes between 24 and 48 hours upon submission of all required and valid documentation.
You will be asked to provide a valid photo ID, such as a Passport, National ID Card, or Driving Licence (front and back), along with a recent proof of address, such as a utility bill or bank statement issued within the last 3 months. Additionally, verification of your payment method may be required, which could involve screenshots of e-wallet accounts, photos of bank cards with sensitive details obscured, or transaction details for cryptocurrency wallets.
Limitation of liability
The True Casino platform and all its services are provided "as is" and "as available." While we strive for continuous service, we do not warrant that our operations will be uninterrupted, error-free, or free of viruses or other harmful components. We are not liable for any losses or damages, direct or indirect, resulting from your use or inability to use our services, save for liability which cannot be excluded under applicable law.
Our total liability to you, whether in contract, tort (including negligence), or otherwise, for any loss or damage arising out of or in connection with these terms, shall not exceed the amount of the net winnings you have received from us in the six months preceding the event giving rise to the claim, or £1,000, whichever is lower. This limitation does not exclude or limit our liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation.
Changes to the terms
We reserve the exclusive right to update, amend, or modify these Terms and Conditions at any time. Any changes will become effective immediately upon their posting on our website. It is your responsibility to regularly review these terms to stay informed of any modifications. Your continued use of our services after such changes constitutes your acceptance of the revised terms.
For significant changes that may materially affect your rights or obligations, we will endeavour to notify you through your registered email address or via a prominent notice on our platform. However, the onus remains on you to periodically check for updates. If you do not agree with any updated terms, you must cease using our services and close your account.