True Casino — Privacy Policy
At True Casino, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, storage, and disclosure of your data, reflecting our dedication to transparency and responsible data handling. We operate in strict compliance with applicable privacy laws, providing a secure environment for all our valued players.
True Casino: Understanding Data Collection
At True Casino, our commitment to your privacy is paramount. We are dedicated to safeguarding the personal data you entrust to us, adhering to the most stringent data protection principles and complying with all applicable privacy laws under our Curaçao (GCB) license. Every interaction you have with our platform, from browsing to playing, is designed to occur within a secure and trustworthy environment, reflecting our unwavering dedication to your data security.
Data Protection Principles
We are committed to protecting all player data in strict accordance with robust privacy regulations. Our core principles revolve around ensuring the confidentiality, integrity, and continuous availability of your information, maintaining high standards across all our operations to prevent unauthorized access or disclosure.
Transparent Data Handling
We strive for complete transparency regarding how your personal information is collected, processed, and securely stored on our platform. Our aim is to provide you with comprehensive details within this Privacy Policy, ensuring you are fully informed about our data handling practices and your rights concerning your information.
Information We Collect and Why
To provide our services and ensure a secure gaming environment, we collect essential personal information from you. This includes details such as your name, address, date of birth, and contact information, gathered diligently during your registration and the necessary KYC verification processes. This data is crucial for establishing your account, verifying you are at least 18 years old, and fulfilling our obligations under anti-money laundering regulations. Furthermore, we collect technical data, such as IP addresses, to enhance site security and continuously optimize your overall user experience.
Personal Data Collection
During the registration process, we collect specific personal details including your full name, residential address, and date of birth. This collection is fundamental for identity verification, which is a critical step for maintaining the security of our platform and ensuring compliance with regulatory requirements, thereby safeguarding both your account and our operational integrity.
Transactional Data Usage
We systematically collect information related to your deposits, withdrawals, and gameplay activities. This transactional data is vital for efficient account management, enabling us to process your financial operations, and to fulfill our various legal and regulatory obligations. Importantly, this data also serves as a crucial tool in our ongoing efforts to detect and prevent any potentially fraudulent activities on our platform.
How Your Personal Data is Used
Your personal data is predominantly utilized to deliver and maintain the comprehensive range of services we offer at True Casino. This includes the efficient processing of all your transactions, such as rapid crypto deposits and withdrawals typically completed within 24 hours, alongside meticulous account management and responsive customer support. Beyond these core functions, we also leverage this information to personalize your gaming experience, present you with relevant promotions like our 120% welcome bonus, and rigorously uphold our responsible gaming practices. This invaluable data further aids us in continuously improving our platform and developing innovative features specifically tailored to the preferences of our UK players.
Disclosure of Your Information to Third Parties
We assure you that True Casino never sells or rents your personal data to third parties for independent marketing purposes. However, to effectively operate our business and provide you with seamless service, we may share certain information with trusted third-party service providers, such as payment processors like Skrill and Neteller. These disclosures occur under stringent confidentiality agreements and are essential for purposes such as fraud prevention, comprehensive identity verification (KYC), and maintaining full regulatory compliance, as strictly mandated by our Curaçao (GCB) license.
Your Data Protection Rights
As a valued player of True Casino, you possess clearly defined rights concerning your personal data. These rights include the ability to access, request rectification of, or seek the erasure of your information, as well as the right to restrict or object to specific processing activities. Should you wish to exercise any of these rights, we encourage you to contact our dedicated support team directly at support@truecasino.com. We are committed to addressing all such requests promptly and within the legally stipulated timeframes, upholding your control over your personal data.
Our Use of Cookies and Similar Technologies
True Casino employs cookies and various similar technologies to significantly enhance your browsing experience on our platform. These tools enable us to analyze site traffic patterns, personalize content relevant to your interests, and remember your specific preferences, such as your chosen currency (GBP). This ensures a seamless and efficient experience, particularly when utilizing our Progressive Web App (PWA) feature. You retain full control over these technologies and can manage your cookie preferences directly through your individual browser settings at any time.
Data Security, Retention, and International Transfers
We implement a comprehensive array of robust technical and organizational security measures to protect your personal data diligently. This includes advanced SSL encryption protocols, safeguarding your information from unauthorized access, alteration, or unlawful disclosure. Your data is retained strictly for the duration necessary to fulfill the specific purposes for which it was originally collected, or to comply with our ongoing legal and regulatory obligations, such as those mandated by our Curaçao (GCB) license. Although we primarily serve the UK market, data transfers may occasionally occur to jurisdictions located outside the UK, for which we always ensure that adequate data protection measures are in place as required by law.
Updates to Our Privacy Policy
True Casino reserves the right to update and amend this Privacy Policy periodically to reflect any changes in our operational practices or evolving legal and regulatory requirements. Any modifications made will be promptly posted on this dedicated page, accompanied by an updated revision date to ensure full transparency. We strongly encourage you to review this policy regularly to remain informed about how we are continually protecting your information and upholding our commitment to your privacy. This policy was last updated on 2026.